the mac line
On hold on the Mac help line after waiting 10 minutes to get a human who took my info and gave me new fun numbers I should keep track of before she put me on another help line that told me it would be a fifteen minute wait for another human to actually speak to.
Fortunately for me, I have speaker phone, which means i can wander around with only a minor sense of panic i might lose this connection it will take me at least thirty minutes to make contact with again so have, in this time, used the restroom twice, smoked three cigs, moved a ladder into the closet to pull out old boxes for old disks in case they are helpful, panicked about the fact this is a computer phone and whomever I speak to may want me to disconnect my internet connection to do more web/phone associated things.
Basically this all sucks.
When Mac people actually show up on the Mac help line they are usually pretty helpful. They know their stuff on the Mac help line. The only other customer support that used to be nearly as good was the HP help line. Those people were smart as whips. Till they moved to India or something and then that help line sort of went to hell. Or at least that was my experience last time I called it.
This does not change the fact it really sucks waiting for half an hour on the phone just to get a human being, usually you only encounter that slaughtering a delay if you are calling the government or the Department of Motor Vehicles.
[sorry bjorn i lost my umlauts]